Archived Carecru Updates

⏳Historical Enhancements

Form Sync for ABELDent and Power Practice

Release Date: 03-25-2022

Details: Patient submitted forms are now able to be automatically synced and downloaded into the practice management software for clients using ABELDent or Power Practice. Keep an eye out for this feature to be released to more of our compatible practice management software’s soon!! 

Edit Patient Created Waitlist Entries

Release Date: 02-25-2022

Details: Practice users now have the ability to edit patient created waitlist entries. This edit feature was previously only available on waitlist entries created in the CareCru platform.

Customize Donna’s Reminders & Virtual Waiting Room

Release Date: 02-07-2022

Details: The ability to fully customize all your reminder and virtual waiting room messages directly in the platform through Account Settings > Donna

Here’s an example of the new look:

Find below a link to our Knowledge Article which includes a short video detailing how each setting works, and how you can customize each reminder.

Customize Donna’s Reminders

Waitlist Warning Prompt for Duplicate Entries

Release Date: 01-26-2022

Details: Not sure if a waitlist entry for a patient has already been captured? Now you will receive a warning prompt as soon as you try to enter a patient’s name who is already in your Waitlist.

Still want to proceed with adding in the additional entry? No problem, you can still complete your entry as usual!

Change Online Booking Widget Label

Release Date: 01-10-2022

Details: Users in the platform with the role of Owner now have the ability to edit the online booking widget label. The options available are now:

  • Book Online
  • Request Appointment

This feature can be found in Account Settings > Practice > Online Booking:

Cellphone Number Verification

Release Date: 12-08-2021

Details: No more texting landlines! Cellphone numbers will now be verified to ensure they are SMS (text) enabled before a text message is sent to them. This will apply to messages sent manually via Chat, or automatically via Donna’s automated workflows.

The status of verified cellphone numbers can be viewed in the side bar of each patient’s chat conversation, and in the patient profile. If a patient’s phone number does not support SMS (text), then Donna and practice employees will no longer be able to text the patient unless their cellphone number is updated.

Click here for more detailed information on this new verification feature.

Patient Name Preference

Release Date: 12-08-2021

Details: The ability to choose a patient’s First Name or Preferred Name in automated communications from Donna is now accessible under the Account Settings > General Tab. Note that only users with the role of Owner will be able to edit this setting. This field was previously only viewable by CareCru Support.

Click here for full instructions.

Facebook URL

Release Date: 12-08-2021

Details: The ability to update your Facebook URL is now accessible under the Account Settings > General Tab. The Facebook URL link is pulled into the footer of Donna’s automated emails. This field was previously only viewable by CareCru Support.

Waitlist – Days Expanded View

Release Date: 12-08-2021

Details: Users can now view expanded details for the Days column in the Waitlist by hovering over each entry, similar to how a user could previously hover over Times and get the expanded details.

Improved Unsubscribe Experience for Patients

Release Date: 09-15-2021

Details: Enhanced patient experience for unsubscribing from CareCru email communications now allows patients to receive confirmation that their request has been updated. The patient can also return back to their preference, or go to the practice website

Smart Follow Up Logic

Release Date: 09-14-2021

Details: Donna’s Smart Follow Up Recall messages will now accommodate missed or cancelled appointments.

Example: patients will not receive a smart follow up message unless they have received at least one regular recare message since their last scheduled appt (e.g. complete or missed or cancelled).

  • No recent appt booked then cancelled appt? Below message is sent.          

  • Recent appt cancelled/missed and back on the due/late list? Below message is skipped, next regular recall message to be sent.

New CareCru Support Ticketing Platform

Release Date: 09-07-2021

Details: Our real-time chat application to contact CareCru Support has been replaced with Zendesk, a premium enterprise support platform. Email and phone calls will also be received by this new platform to allow us to provide a superior level of support to you. CareCru is dead-set on being the most premium growth platform in the Dental industry. A major part of that is the support we provide to you, our customer. Simply put, our previous service desk, and ticketing software, was not matching with what we’ve set out to do. Zendesk, however, matches that. We are now using best-in-class enterprise support software to ensure your requests do not go missed, your voice is heard and responded to, and your support experience is seamless.

Waitlist Loading Improvements

Release Date: 09-06-2021

Details: The Waitlist will now load instantly, even if there are 1000s of entries. The list is now paginated, with each page containing 15 entries. Simply use the arrows at the bottom of the list to navigate to different pages. 

Waitlist Search

Release Date: 09-06-2021

Details: The Waitlist can now be instantly filtered for a specific patient by typing their first or last name in the search bar. No longer a need to do Ctrl + F!

Validation to Prevent Creation of Duplicate Patients

Release Date: 02-11-2021

Details: If your Practice Management Software (PMS) allows for creation of new patients in CareCru which syncs to your PMS, a new validation process will block the creation of any existing patients with the same personal information. This will eliminate accidental creation of duplicate patient files.


Requestor Information Viewable for Appointment Requests

Release Date: 01-15-2021

Details: New ability to review requestor information from the appointment request card prior to acceptance/refusal, and ability to review in the Intelligence section.

Click here to learn more on how to take advantage of this new feature.

Ability to Add/Edit/Delete Users

Release Date: 12-01-2020

Click here to learn more on how to take advantage of this new feature.

New Sort & Filter Options for Waitlist

Release Date: 11-12-2020

Details: Enhanced ability to sort and filter various options on the Waitlist. 

Click here to learn more on how to take advantage of this new feature.