Archived Carecru Updates

Forms Submissions Enhancements

Release Date: 07-21-2022

Details: The following four enhancements were added to the Forms Submissions section of CareCru:

 

1. Filter Option*
You now have enhanced filtering capabilities to easily sort through submissions. These filter options will be saved on your Forms Submission page for the entire day before being reset. (This includes name sort as well)

 

2. Default Filter*
By default, you will notice the Filters button has 1 filter automatically applied. This filter was created to show only Unactioned Forms, while hiding all the actioned ones. You can clear this filter as needed, but the functionality is to reduce workload on previewing all submissions and instead, only showing those forms that still require manual intervention by your team.

 

3. Mark Actioned from Preview*
Along with being able to download a form directly from the form preview, you can now also mark the form as actioned or unactioned instead of only being able to do it from the main Forms Submissions page.

 

4. Mark successfully synced forms as Actioned+
+For Power Practice and ABELDent practices only

Forms that are successfully synced to your practice management software will now automatically be marked as Actioned, reducing manual intervention by your team.

 

 

*Note: if you do not see the new Filters button on the Forms Submissions page, you will need to complete a hard refresh of your Cache:

• Click on the 3 dots in Chrome (top right of your browser)
• Click on More tools
• Click on Clear browsing data

Select Cached images and files  and click on Clear data

Now, go back to your internet browser tab with your CareCru platform and refresh the tab.

CareCru Facelift / Rebrand

Release Date: 07-20-2022

Details: It was time to modernize our look and feel, as well as improve upon the web application experience.

You’ll notice a new logo and color scheme, along with some usability enhancement including:

• enhanced color scheme to make it easier to focus on the content that matters most
• more tooltips to help you navigate the platform
• new icon on the Chair view in the schedule to easily identify which view your are in (Chair or Practitioner)

The goal was to ensure the platform remained easy to use and build upon our vision to maximize the potential of every dental practice.

Dashboard

   

 

Schedule

Pop-up Notifications for Chat

Release Date: 06-15-2022

Details: If notifications are enabled, users on the platform will now receive a pop-up notification for incoming chat messages. Previously, this notification was limited to only Virtual Waiting Room and Online Booking Requests.

To enable (or disable) these notifications, please find the below instructions:

Enable Notifications

Waitlist Preferred Days to Factor in Office Hours

Release Date: 06-15-2022

Details: When a patient tries to add themselves to the Waitlist from the Online Appointment Booking Widget, the available days option will now factor in the office business days.
Example: Office is closed on Sundays, these days are no longer presented as an option for their available days.

Updated Missed/Cancelled Metric

Release Date: 06-13-2022

Details: Updated Missed/Cancelled Appointments metric found in the Schedule Report under the Intelligence Page. 

The updated metric will track the total count of appointments that were missed/cancelled but have not been rescheduled after cancellation (at the time the report is generated).  
This metric replace the percentage of Total Appointments missed/cancelled.

Retain Draft Chat Messages in Patient Conversation until Sent

Release Date: 06-01-2022

Details: Previously, if you started to type a text response to a patient in Chat, and you navigated away from the Chat feature, you would lose anything you had typed. Now, the message will be saved as a draft until such time as the user clicks on Send. This is particularly useful when you need to copy a form link and have to return back to your draft chat.

Follow-Ups Default View to Include Active and Inactive Patients

Release Date: 05-18-2022

Details: Previously the default view found under the Patient Management reports My Follow Ups (Past 30 Days) and Follow Ups would only show Active patients, and you would have to remove the default filter to see Inactive patients as well. Now we have removed this filter from both reports so that you automatically see all your follow-ups, regardless of the patient’s status.

Receive Images/GIF’s from Patients through Chat

Release Date: 04-06-2022

Details: Both Images and GIF’s sent by patients can now be viewed in Chat. Upon receipt, the practice user can also open the image in a new window, and save it as required. This is a great feature when requesting pictures of insurance cards, estimates, etc!

Form Sync for ABELDent and Power Practice

Release Date: 03-25-2022

Details: Patient submitted forms are now able to be automatically synced and downloaded into the practice management software for clients using ABELDent or Power Practice. Keep an eye out for this feature to be released to more of our compatible practice management software’s soon!! 

Edit Patient Created Waitlist Entries

Release Date: 02-25-2022

Details: Practice users now have the ability to edit patient created waitlist entries. This edit feature was previously only available on waitlist entries created in the CareCru platform.

Customize Donna’s Reminders & Virtual Waiting Room

Release Date: 02-07-2022

Details: The ability to fully customize all your reminder and virtual waiting room messages directly in the platform through Account Settings > Donna

Here’s an example of the new look:

Find below a link to our Knowledge Article which includes a short video detailing how each setting works, and how you can customize each reminder.

Customize Donna’s Reminders

Waitlist Warning Prompt for Duplicate Entries

Release Date: 01-26-2022

Details: Not sure if a waitlist entry for a patient has already been captured? Now you will receive a warning prompt as soon as you try to enter a patient’s name who is already in your Waitlist.