Recent Carecru Updates
🎁 What's New?
Pop-up Notifications for Chat
Release Date: 06-15-2022
To enable (or disable) these notifications, please find the below instructions:
Waitlist Preferred Days to Factor in Office Hours
Release Date: 06-15-2022
Example: Office is closed on Sundays, these days are no longer presented as an option for their available days.
Updated Missed/Cancelled Metric
Release Date: 06-13-2022
This metric replace the percentage of Total Appointments missed/cancelled.
Retain Draft Chat Messages in Patient Conversation until Sent
Release Date: 06-01-2022
Follow-Ups Default View to Include Active and Inactive Patients
Release Date: 05-18-2022
Details: Previously the default view found under the Patient Management reports My Follow Ups (Past 30 Days) and Follow Ups would only show Active patients, and you would have to remove the default filter to see Inactive patients as well. Now we have removed this filter from both reports so that you automatically see all your follow-ups, regardless of the patient’s status.
Receive Images/GIF’s from Patients through Chat
Release Date: 04-06-2022
Details: Both Images and GIF’s sent by patients can now be viewed in Chat. Upon receipt, the practice user can also open the image in a new window, and save it as required. This is a great feature when requesting pictures of insurance cards, estimates, etc!
Form Sync for ABELDent and Power Practice
Release Date: 03-25-2022
Details: Patient submitted forms are now able to be automatically synced and downloaded into the practice management software for clients using ABELDent or Power Practice. Keep an eye out for this feature to be released to more of our compatible practice management software’s soon!!
Edit Patient Created Waitlist Entries
Release Date: 02-25-2022
Details: Practice users now have the ability to edit patient created waitlist entries. This edit feature was previously only available on waitlist entries created in the CareCru platform.
Customize Donna’s Reminders & Virtual Waiting Room
Release Date: 02-07-2022
Details: The ability to fully customize all your reminder and virtual waiting room messages directly in the platform through Account Settings > Donna
Here’s an example of the new look:
Find below a link to our Knowledge Article which includes a short video detailing how each setting works, and how you can customize each reminder.
⌛Archived Enhancements
Missed an older update or want to review a previous enhancement? Click here to review a full listing of enhancements.
🔥 Current Issues
Email Preview for Forms Submissions
Reported: 04/18/2022
Details: Users are reporting that the email preview received for some forms submissions does not match the question wording on the actual form.
Note: both the form wording and the PDF of the form are correct, it is only the email preview that is pulling old wording.
Assigned Practitioner(s) not Showing under Reasons
Reported: 03/30/2022
Details: Users have reported that when you first click on Reasons under Account Settings, that the Practioner(s) assigned to the reason upon first view do not populate and appear to be blank. Upon navigating to a different reason and going back, then the practitioner(s) will appear.
Chat Lag
Reported: 01/13/2022
Details: Users are reporting that at times, there is up to a 5-10 second lag on opening a patient’s chat history. This is continuing to be improved upon, and has already seen some improvement, but will continued to be improved.
🎉 Resolved Issues
Error Displayed when Selecting Patient Profile from Patient Management
Resolved: 06/15/2022
Details: Users reported that at time, when you were in a Patient Management report, if you clicked on the quick view of the patient and then tried to click on the patient name to be redirected to their full profile, and error would display.
Chat Message Disappearing after being Sent
Resolved: 06/02/2022
Details: Users were experiencing an issue in the platform where chat messages would disappear after being sent. Until a refresh was performed on the browser, you could not see your own message sent to the patient.
Online Booking Requests Notification Not Working
Resolved: 06/02/2022
Details: The notification through Chrome for Online Booking Requests had stopped working. Now you can receive both Virtual Waiting Room and Online Booking Requests through Notifications, it turned on. For information on how to turn these notifications on, please review the knowledge article below.
Waitlist Selections being Unchecked
Resolved: 05/04/2022
Details: Sporadically, when multiple waitlist selections were being chosen to send out a mass text, the selections would suddenly be unselected, forcing the user to re-select their entries.
Practitioner Filter not working on Missed/Cancelled List
Resolved: 05/04/2022
Details: When the practitioner filter was applied to the Missed/Cancelled list in Patient Management, the results would show 0 appointments instead of adding in the filter.