Recent Carecru Updates

🎁 What's New?

Forms Submissions Enhancements

Release Date: 07-21-2022

Details: The following four enhancements were added to the Forms Submissions section of CareCru:

1. Filter Option*
You now have enhanced filtering capabilities to easily sort through submissions. These filter options will be saved on your Forms Submission page for the entire day before being reset. (This includes name sort as well)

2. Default Filter*
By default, you will notice the Filters button has 1 filter automatically applied. This filter was created to show only Unactioned Forms, while hiding all the actioned ones. You can clear this filter as needed, but the functionality is to reduce workload on previewing all submissions and instead, only showing those forms that still require manual intervention by your team.

3. Mark Actioned from Preview*
Along with being able to download a form directly from the form preview, you can now also mark the form as actioned or unactioned instead of only being able to do it from the main Forms Submissions page.

4. Mark successfully synced forms as Actioned+
+For Power Practice and ABELDent practices only
Forms that are successfully synced to your practice management software will now automatically be marked as Actioned, reducing manual intervention by your team.

*Note: if you do not see the new Filters button on the Forms Submissions page, you will need to complete a hard refresh of your Cache:
  • Click on the 3 dots in Chrome (top right of your browser) 
  • Click on More tools
  • Click on Clear browsing data

Ensure all three items are selected and click Clear data

CareCru Facelift / Rebrand

Release Date: 07-20-2022

Details: It was time to modernize our look and feel, as well as improve upon the web application experience.
You’ll notice a new logo and color scheme, along with some usability enhancement including:

  • enhanced color scheme to make it easier to focus on the contest that matters most
  • more tooltips to help you navigate the platform
  • new icon on the Chair view in the schedule to easily identify which view your are in (Chair or Practitioner)

The goal was to ensure the platform remained easy to use and build upon our vision to maximize the potential of every dental practice.




Pop-up Notifications for Chat

Release Date: 06-15-2022

Details: If notifications are enabled, users on the platform will now receive a pop-up notification for incoming chat messages. Previously, this notification was limited to only Virtual Waiting Room and Online Booking Requests.

To enable (or disable) these notifications, please find the below instructions:

Enable Notifications


Waitlist Preferred Days to Factor in Office Hours

Release Date: 06-15-2022

Details: When a patient tries to add themselves to the Waitlist from the Online Appointment Booking Widget, the available days option will now factor in the office business days.
Example: Office is closed on Sundays, these days are no longer presented as an option for their available days.


Updated Missed/Cancelled Metric

Release Date: 06-13-2022

Details: Updated Missed/Cancelled Appointments metric found in the Schedule Report under the Intelligence Page
The updated metric will track the total count of appointments that were missed/cancelled but have not been rescheduled after cancellation (at the time the report is generated).  
This metric replace the percentage of Total Appointments missed/cancelled.


Retain Draft Chat Messages in Patient Conversation until Sent

Release Date: 06-01-2022

Details: Previously, if you started to type a text response to a patient in Chat, and you navigated away from the Chat feature, you would lose anything you had typed. Now, the message will be saved as a draft until such time as the user clicks on Send. This is particularly useful when you need to copy a form link and have to return back to your draft chat.


Follow-Ups Default View to Include Active and Inactive Patients

Release Date: 05-18-2022

Details: Previously the default view found under the Patient Management reports My Follow Ups (Past 30 Days) and Follow Ups would only show Active patients, and you would have to remove the default filter to see Inactive patients as well. Now we have removed this filter from both reports so that you automatically see all your follow-ups, regardless of the patient’s status.

Receive Images/GIF’s from Patients through Chat

Release Date: 04-06-2022

Details: Both Images and GIF’s sent by patients can now be viewed in Chat. Upon receipt, the practice user can also open the image in a new window, and save it as required. This is a great feature when requesting pictures of insurance cards, estimates, etc!

⌛Archived Enhancements

Missed an older update or want to review a previous enhancement?  Click here to review a full listing of enhancements.

🔥 Current Issues

Assigned Practitioner(s) not Showing under Reasons

Reported: 03/30/2022

Details: Users have reported that when you first click on Reasons under Account Settings, that the Practioner(s) assigned to the reason upon first view do not populate and appear to be blank. Upon navigating to a different reason and going back, then the practitioner(s) will appear.


Chat Lag

Reported: 01/13/2022

Details: Users are reporting that at times, there is up to a 5-10 second lag on opening a patient’s chat history. This is continuing to be improved upon, and has already seen some improvement, but will continued to be improved.

🎉 Resolved Issues

Waitlist Header Showing Through “Add New” Pop-up

Resolved: 09/08/2022

Details: When trying to add a new patient to the Waitlist, the Waitlist header was showing on top of the “Add New” pop-up making it difficult to fill out fields.

Family Reminders Not Referencing Preferred Name

Resolved: 07/20/2022

Details: Family reminders were not referencing the preferred name of a patient (if that setting was set on a practice), as they do for single reminders.

Voice Reminders Intermittently Being Sent

Resolved: 06/29/2022

Details: Users reported some voice reminders seemed to only be going out intermittently. Upon investigation, there was an issue when there was another SMS or Email reminder going out the same day, that was blocking the voice reminder to also go out. 

Email Preview for Forms Submissions

Reported: 06/13/2022

Details: Users reported that the email preview received for some forms submissions did not match the question wording on the actual form. 

Note: both the form wording and the PDF of the form were correct, it is only the email preview that was pulling old wording.

Error Displayed when Selecting Patient Profile from Patient Management

Resolved: 06/15/2022

Details: Users reported that at time, when you were in a Patient Management report, if you clicked on the quick view of the patient and then tried to click on the patient name to be redirected to their full profile, and error would display.


Chat Message Disappearing after being Sent

Resolved: 06/02/2022

Details: Users were experiencing an issue in the platform where chat messages would disappear after being sent. Until a refresh was performed on the browser, you could not see your own message sent to the patient.


Online Booking Requests Notification Not Working


Details: The notification through Chrome for Online Booking Requests had stopped working. Now you can receive both Virtual Waiting Room and Online Booking Requests through Notifications, it turned on. For information on how to turn these notifications on, please review the knowledge article below.

How to enable notifications