Updates
Recent CareCru Updates
Users can now customize the order of the Online Scheduling Reasons that appear for patients on the Online Booking widget.
In CareCru:
- Go to Account Settings > Reasons
- Drag and drop the reasons to re-order
- Order changes will be instantly changed on the Online Booking widget
Order mapping example within CareCru:
Order mapping on widget:
When accepting a new patient record through an Online Appointment request, if the request was made by another individual - the email and phone number fields remained blank but were still a mandatory field to create the new patient. Now, if these fields have not been filled out by the requestor, it will automatically be defaulted to the requestor's information.
ie: Mom Susan Carleton requests an online appointment for son Bruce Carelton and left Bruce's email and phone number blank.
Previously when accepting the appointment, the new patient record would require the email and phone number to be filled out before acceptance. Meaning, the user would have to go copy it from Susan's initial request and then go back and accept.
Now, when accepting the appointment, Susan's email and phone number will be automatically populated onto Bruce's patient record.
With this release, we are modifying which chat a user gets redirected to when they choose Text Patient from any Actions menu.
If users selects Actions > Text Patient, they will now get directly sent to the Point of Contact (POC) Chat instead of first being taken to the patient's Chat, and be required to click another button to go to the POC.
Practice users can still access the non POC chat by searching for that patient in Chat or clicking on the Open chat in any of the chat queues (All, Open, Closed, Unread).
Openings will now take into account Waitlist entries that have (not set) in the practitioner column + the practitioner listed on the Opening. Previously, matches would only be found based on the practitioner where the opening was found.
Adding (Not Set), will allow for more matches to be presented in your Waitlist.
Example:
Previous default showing only the practitioner where the opening is available, returned 2 waitlist entries:
New logic adding in (Not Set) now returns a total of 57 patients to try and fill that Opening.
When attempting to accept an online appointment request, the gender was not populating which forced the user to have to add it manually before being able to accept the appointment. This has now been resolved.
*For Tracker Practices Only
When linking an online appointment request to an existing pending appointment in Tracker, the appointment status was not updating from Pending to Booked. Only the date/time of the pending appointment is being updated from the online appointment request. This is now resolved.
Accounts set up with Admin user role access, should be able to edit and delete other accounts that are set as either Admin or User.
This function was no longer working, and has now been resolved.
