Updates
Recent CareCru Updates
We have revamped our Online Booking process, making it much more user-friendly for a better patient experience. Patients no longer need to create an account or remember a username and password to book appointments and there are fewer clicks to request an appointment.
For first-time users, we will now verify their contact information by sending a code to their cellphone or email. This same process will also be used for existing users to retrieve any previously stored patient information.
You now have the ability to allow select practitioner (ie: Doctor) to be “double-booked” for Online Booking request. This new feature is available through Account Settings > Practitioners, under the toggle labeled “Would you like to enable double booking for this provider?”
This allows for Doctor’s working out of multiple chairs, the ability to show availabilities at the same time for each chair.
Example:
- Dr. X has the toggle “Would you like to enable double booking for this provider?” turned ON
- Dr. X allows for 1hr Consult booking requests online
- Dr. X works out of Chair 1 & Chair 2
- Dr. X is booked from 9am – 5pm on Chair 1 but Chair 2 has two 1-hr openings:
- 12-1pm
- 1-2pm
- Dr. X will show an availability on the Online Scheduler for these two availabilities whereas previously, these time would be shown as unavailable.
In the past, when upgrades had been performed on the platform, some unexpected behavior may have occurred and was not corrected until a clearing of the cache or browser refresh had been manually completed.
Now, when a platform upgrade is performed, you will automatically be notified that a refresh is required. With one simple click of the “Refresh Page” link in the notification…viola! You now have the most up-to-date view.
Previously, when you filtered the Waitlist by Practitioner, Time or Reasons, all “null” values would automatically be included in your filtered view.
We have removed this logic, and instead added the ability to choose if you want null values, by selecting “not set” in your filter.
When attempting to accept an online appointment request, the gender was not populating which forced the user to have to add it manually before being able to accept the appointment. This has now been resolved.
*For Tracker Practices Only
When linking an online appointment request to an existing pending appointment in Tracker, the appointment status was not updating from Pending to Booked. Only the date/time of the pending appointment is being updated from the online appointment request. This is now resolved.
Accounts set up with Admin user role access, should be able to edit and delete other accounts that are set as either Admin or User.
This function was no longer working, and has now been resolved.
