Updates
Recent CareCru Updates
Previously, when accepting online booking requests, you would have to manually select the practitioner and chair (operatory) before you could add it.
Our improved functionality will now pre-fill this information automatically, based on the request made by the patient.
- If the patient selected a specific practitioner during their online request, that practitioner will appear along with their assigned chair.
- If the patient selected no preference, based on the availability in your schedule, the suggested practitioner and chair will be pre-populated.
We have enhanced the patient search view when adding in new Waitlist entries. When you have patients with the same name, you can better identify the correct record by seeing their age and last appointment details. This is the same format currently seen in the main search function of the platform.
We have revamped our Online Booking process, making it much more user-friendly for a better patient experience. Patients no longer need to create an account or remember a username and password to book appointments and there are fewer clicks to request an appointment.
For first-time users, we will now verify their contact information by sending a code to their cellphone or email. This same process will also be used for existing users to retrieve any previously stored patient information.
You now have the ability to allow select practitioner (ie: Doctor) to be “double-booked” for Online Booking request. This new feature is available through Account Settings > Practitioners, under the toggle labeled “Would you like to enable double booking for this provider?”
This allows for Doctor’s working out of multiple chairs, the ability to show availabilities at the same time for each chair.
Example:
- Dr. X has the toggle “Would you like to enable double booking for this provider?” turned ON
- Dr. X allows for 1hr Consult booking requests online
- Dr. X works out of Chair 1 & Chair 2
- Dr. X is booked from 9am – 5pm on Chair 1 but Chair 2 has two 1-hr openings:
- 12-1pm
- 1-2pm
- Dr. X will show an availability on the Online Scheduler for these two availabilities whereas previously, these time would be shown as unavailable.
When attempting to accept an online appointment request, the gender was not populating which forced the user to have to add it manually before being able to accept the appointment. This has now been resolved.
*For Tracker Practices Only
When linking an online appointment request to an existing pending appointment in Tracker, the appointment status was not updating from Pending to Booked. Only the date/time of the pending appointment is being updated from the online appointment request. This is now resolved.
Accounts set up with Admin user role access, should be able to edit and delete other accounts that are set as either Admin or User.
This function was no longer working, and has now been resolved.
